SHIPPING & RETURNS
SHIPPING POLICY
At Aurenne London, we aim to process and dispatch all orders as quickly as possible. Please find all the details regarding our delivery times and fulfillment process below.
International Fulfilment: To ensure we bring you the latest seasonal designs at accessible prices, our items are dispatched directly from our international distribution centres. All orders are fully tracked and delivered via local courier services within the UK.
Order Processing & Dispatch: All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays). Once your order has been dispatched, you will receive a shipping confirmation email containing your personal tracking number.
Delivery Times & Rates: We offer tracked delivery across the UK:
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Standard UK Tracked Shipping: 6–10 business days (£3.99 or FREE on orders over £40).
Please note: During peak seasonal periods (such as Autumn/Winter releases or Black Friday), delivery times may vary slightly due to high courier demand.
Order Tracking: You can track your package every step of the way using the tracking link provided in your dispatch email. If you have any questions regarding your parcel's whereabouts, please get in touch with our support team at aurennelondon@gmail.com.
RETURN & EXCHANGE POLICY
We want you to love your purchases from Aurenne London. If you are not completely satisfied with your order for any reason, we are happy to help with a return or exchange.
30-Day Return Guarantee You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
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Items must be unworn, unwashed, and in their original condition.
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Items must have all original tags and packaging intact.
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For hygiene reasons, items such as tights, thermals, and underwear cannot be returned once opened or tried on, unless faulty.
Order Processing & Dispatch
All orders are processed within 1 to 3 business days (excluding weekends and UK bank holidays). Once your order has been dispatched, you will receive a shipping confirmation email containing your personal tracking number.
Delivery Times & Rates: We offer tracked delivery across the UK:
-
Standard UK Tracked Shipping: 6–10 business days (£3.99 or FREE on orders over £40).
Please note: During peak seasonal periods (such as Autumn/Winter releases or Black Friday), delivery times may vary slightly due to high courier demand.
Order Tracking: You can track your package every step of the way using the tracking link provided in your dispatch email. If you have any questions regarding your parcel's whereabouts, please get in touch with our support team at aurennelondon@gmail.com