STORE POLICY
CUSTOMER CARE
At Aurenne London, exceptional service and your complete satisfaction are at the heart of everything we do. Our UK-based Customer Care team is here to help with any questions about our seasonal collections, order status, sizing guidance, or delivery details.
If you require any assistance or have questions about your purchase, please do not hesitate to contact us at support@aurennelondon.com.
PRIVACY & SAFETY
Your privacy and online security are paramount to us. At Aurenne London, we strictly adhere to UK Data Protection Laws and GDPR to ensure that your personal information remains safe, transparent, and fully protected.
How We Protect Your Data:
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Secure Checkout: All payments processed on our site use standard SSL encryption technology, ensuring your credit/debit card and personal details are completely secure.
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Personal Information: We only collect the necessary details (such as your name, delivery address, and email) required to process and fulfill your orders effectively.
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Third-Party Sharing: We respect your data. We will never sell, rent, or trade your personal information to third parties for marketing purposes.
For full details regarding how we store and manage your data, please review our comprehensive Privacy Policy or contact our privacy officer at support
WHOLESALE INQUIRIES
If you would like to discuss wholesale opportunities, bulk orders, or stockist arrangements, please get in touch with our commercial team by emailing aurennelondon@gmail.com with the subject line "Wholesale Inquiry".
Please include the following details in your message:
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Your business name and location
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Store website or social media profiles
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Products/collections of interest and estimated quantities
A member of our wholesale team will review your application and respond within 2 to 3 business days.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments